Identity Fraud and Account Protection
You are encouraged to monitor your debit card and credit card transactions.If you believe your accounts have been compromised, please notify us immediately at 850.415.6870. If we are notified that your account has been compromised, we will close your card and issue you a new one. It is important that any fraud is reported immediately. Note that One Florida will never ask you to share your PIN or password.
One Florida Bank uses a variety of safeguards to protect your information, such as employee training, strict privacy policies, rigorous security standards and encryption systems. Here are some important facts and tips.
Use the Tools You Have to Protect Your Identity and Accounts
- Monitor your account transactions online frequently. Set up electronic transaction notifications and balance alerts through our online banking service to monitor activity.
- Be alert to "phishing" scams trying to trick you out of giving up account numbers and other information. They often arrive as email, phone or text messages asking for your account number or other details. Banks and credit card companies already have that information and will not ask you for it in such unsolicited requests. Call your bank directly or navigate to their official website from a separate browser page if you're suspicious.
- Protect your PINs and passwords; use a combination of letters and numbers for your passwords and change them periodically. Do not carry them in your wallet or purse.
- Be aware of your surroundings and equipment being used at ATMs and merchant swipe terminals to avoid skimming devices or other methods crooks use to steal your information.
- Do not give your Social Security number or other personal credit information about yourself to anyone who contacts you.
- Order copies of your credit report once a year to ensure accuracy.
- Choose to do business with companies you know are reputable, particularly online.
- When conducting business online, make sure it is a secure transaction.
- When using social networking sites, NEVER include personal contact information including telephone numbers, Social Security number, birth date, email addresses, physical address, mother's maiden name or other information that could provide sensitive information to fraudsters or hints to passwords.
- Do not open email from unknown sources and use virus detection software.
What to Do if You're a Victim of Fraud
- Contact us immediately if you know or suspect your account has been compromised or your identity has been stolen. The phone number for One Florida Bank is 850.415.6870.
- File a police report and contact the three major credit reporting companies. The fraud unit numbers are:
- Transunion - 800.680.7289
- Experian - 888.397.3742
- Equifax - 800.525.6285
- Keep records of your communication with authorities, including names and contact numbers.
- For more advice, contact the Federal Trade Commission's ID Theft Consumer Response Center at 1.877.ID THEFT (1.877.438.4338) or www.ftc.gov/idtheft.
One Florida Bank Acts Swiftly to Protect Customers when Fraud is Detected or Suspected.
If we detect possible fraud or if we are contacted about potential fraud, we immediately take action by closing accounts when appropriate and beginning an investigation. Depending on the data that is compromised, the bank may take a variety of steps such as:
- Enhanced account monitoring and customer notification
- Blocking account access and re-issuing cards
Understand Your Limited Liability for Fraudulent Card Transactions
The Federal Trade Commission has a good online resource to help consumers understand their limited liability for fraudulent card transactions. The site is http://1.usa.gov/1eqykOW.
- Credit Cards: If your credit card number is stolen, but not the card, you are not liable for unauthorized use. If your actual card is lost or stolen and you report it lost before it is used fraudulently, the Fair Credit Billing Act says you are not responsible for any charges you didn't authorize. Also, if you report a lost or stolen card after a fraudulent transaction is made most banks and card companies have zero liability policies for customers. For transactions on lost or stolen cards, the maximum allowable liability by law is $50 regardless of the amount charged.
Debit Cards: You can deactivate lost or stolen debit cards at any time via the mobile app.
If someone makes unauthorized transactions with your debit card number, but your card is not stolen or lost, you are not liable for those transactions if you report them within 60 days of your statement being sent to you. If you report an ATM or debit card missing before someone uses it, the Electronic Fund Transfer Act says you are not responsible for any unauthorized transactions. If someone uses a lost or stolen ATM or debit card before you report it, your liability depends on how quickly you report it. Many banks will provide you with full coverage. If you report fraud within two days of a fraudulent transaction, the maximum you are liable for is $50. If reported after two days, but before 60 days after your statement is mailed to you, the maximum liability is $500.
Many banks will offer provisional credit to customers that report fraudulent transactions quickly. For example, Visa's cardholder protection policy requires all financial institutions issuing Visa products to extend provisional credit for losses from unauthorized card use within 5 business days of notification of the loss.
How Not to Get Hooked by a "Phishing" Scam
Internet scammers casting about for people's financial information have a new way to lure unsuspecting victims: They go "phishing".
Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information.
According to the Federal Trade Commission (FTC), phishers send an email or pop-up message that claims to be from a business or organization that you deal with - for example, your Internet Service Provider (ISP), bank, online payment service, or even a government agency. The message usually says that you need to "update" or "validate" your account information. It might threaten some dire consequence if you don't respond. The message directs you to a Web site that looks just like a legitimate organization's site, but it is not. The purpose of the bogus site? To trick you into divulging your personal information so the operators can steal your identity and run up bills or commit crimes in your name.
The FTC, the nation's consumer protection agency, suggests these tips to help you avoid getting hooked by a phishing scam:
- If you get an email or pop-up message that asks for personal or financial information, do not reply or click on the link in the message. Legitimate companies don't ask for this information via email. If you are concerned about your account, contact the organization in the email using a telephone number you know to be genuine, or open a new Internet browser session and type in the company's correct Web address. In any case, don't cut and paste the link in the message.
- Don't email personal or financial information. Email is not a secure method of transmitting personal information. If you initiate a transaction and want to provide your personal or financial information through an organization's Web site, look for indicators that the site is secure, like a lock icon on the browser's status bar or a URL for a website that begins "https:" (the "s" stands for "secure"). Unfortunately, no indicator is foolproof; some phishers have forged security icons.
- Review credit card and bank account statements as soon as you receive them to determine whether there are any unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or bank to confirm your billing address and account balances.
- Use anti-virus and anti-malware software, and keep your programs up to date. Some phishing emails contain software that can harm your computer or track your activities on the Internet without your knowledge. Antivirus software and a firewall can protect you from inadvertently accepting such unwanted files. Antivirus software scans incoming communications for troublesome files. Look for anti-virus software that recognizes current viruses as well as older ones; that can effectively reverse the damage; and that updates automatically. A firewall helps make you invisible on the Internet and blocks all communications from unauthorized sources. It's especially important to run a firewall if you have a broadband connection. Finally, your operating system (like Windows or Linux) may offer free software "patches" to close holes in the system that hackers or phishers could exploit.
- Be cautious about opening any attachment or downloading any files from emails you receive, regardless of who sent them.
- Report suspicious activity to the FTC. If you get spam that is phishing for information, forward it to www.ftccomplaintassistant.gov. If you believe you've been scammed, file your complaint at www.ftc.gov, and then visit the FTC's Identity Theft Web site at www.ftc.gov/idtheft to learn how to minimize your risk of damage from ID theft. Visit www.ftc.gov/spam to learn other ways to avoid email scams and deal with deceptive spam. The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues , visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
Protect Yourself From Identity Theft
Think of how many times a day you share your personal information. You may write a check at the local grocery store, apply for a credit card, make a call on your cell phone, mail your tax return or buy concert tickets over the Internet.
With each transaction, you share your personal information: your bank and credit card account numbers, your income, your social security number, your name, address and phone number.
In 1998, Congress passed a law making identity theft a federal crime. The U.S. Secret Service, FBI and U.S. Postal Inspection Service investigate violations of the Act. Persons accused of identity theft are prosecuted by the Department of Justice.
Consumer complaints about identity theft continue to grow.
Unless you live your life in a bubble, you can't prevent the stealing of your personal information, but you can minimize the risks of this crime happening to you by following these suggestions:
- Never divulge information about your social security number, credit card number, account passwords and other personal information unless you initiate contact with a person or company you know and trust.
- Don't carry around more checks, credit cards and other bank items than you really need. Don't carry your social security number in your wallet, and be sure to pick passwords and PINs (Personal Identification Numbers) that will be tough for someone to figure out. Don't write your social security number on your check.
- Protect your incoming and outgoing mail, especially envelopes that may contain checks, credit card applications or other information valuable to a fraud artist. Deposit outgoing mail, especially something containing personal financial information in the official Post Office collection boxes, hand it to the mail carrier, or take it to the local post office instead of leaving it in your home mailbox.
- Before discarding credit card applications, cancelled checks, bank statements or other information useful to an identity thief, tear them up as best you can, preferably by using a paper shredder.
- Safely store extra checks, credit cards and documents that list your social security number.
- Contact your financial institution immediately if you lose your checkbook or bank credit card, if there is a discrepancy in your records, or if you notice something suspicious such as a missing payment or unauthorized withdrawals.
- If your credit card bill doesn't arrive on time, contact your credit card company. This could be a sign that someone has stolen your account information, changed your address and is making large charges in your name from another location.
- Once a year check your credit record with the three major credit bureaus. To order your report, call the following toll-free numbers; Equifax: 800-685-1111 Experian: 888-397-3742 Trans Union: 800-888-4213
If you are a victim of identity theft, take the following steps:
- Contact the fraud departments of each of the three major credit bureaus and request a "fraud alert" be placed on your file and no new credit be granted without your approval.
- Close any accounts that have been fraudulently accessed or opened.
- File a local police report and get a copy of the report to your bank, credit card company or others that may need proof of the crime.
The Federal Trade Commission (FTC) is the federal clearinghouse for complaints by victims of identity theft. Although the FTC does not have the authority to bring criminal cases, it can assist victims by providing information to help resolve problems that can result from identity theft. Should you find yourself a victim of identity theft, you can file a complaint with the FTC by calling toll-free 1-877-ID-THEFT (438-4338).
Most of us assume that thieves are only interested in the cash in our wallet or purse, when in many cases, they are more interested in access to sensitive information that can be used to steal our identity. Use caution and don't be the next victim of identity theft or other financial fraud.